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Discussion topic: Why am I not allowed to make calls.?

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This message was authored by caesarome This message was authored by: caesarome

Re: Why am I not allowed to make calls.?

Posted by a Superuser, not a Sky employee. Find out more

@Chris7742 wrote:

Right so that's them back working. How do we log a complaint and/or claim?


@Chris7742 

https://www.sky.com/help/forms/complaints

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This message was authored by Nick2704 This message was authored by: Nick2704

Re: Why am I not allowed to make calls.?

Mine is working for now, I will still proceed with a complaint as this is not the second time and something needs to be done.... 

This message was authored by Rach01 This message was authored by: Rach01

Re: Why am I not allowed to make calls.?

Seriously concerned...two days for me...I need my phone for working as a nurse...not good enough, yet alone family contact with my daughter doing her Sats...appalling & I will be asking for compensation...what are you going to do to compensate Sky!!!

This message was authored by Marcus19 This message was authored by: Marcus19

Re: Why am I not allowed to make calls.?

Just reset your phone should start working now hopefully for everyone

This message was authored by Rach01 This message was authored by: Rach01

Re: Why am I not allowed to make calls.?

Serious lack of comments on here from Sky!!

This message was authored by RA19034 This message was authored by: RA19034

Re: Why am I not allowed to make calls.?

I'm in Aberdeen Scotland and it's been happening to me since 15th May!

This message was authored by RA19034 This message was authored by: RA19034

Re: Why am I not allowed to make calls.?

Still not working for me! I have exhausted everything to try! 

This message was authored by ReeceA1 This message was authored by: ReeceA1

Re: Why am I not allowed to make calls.?

I'm having the exact same issue, day 2 now. Logged with Sky through calling 150 (only number I can call) and so far nothing has been done rectify.
This message was authored by Rebecca2924 This message was authored by: Rebecca2924

Re: Why am I not allowed to make calls.?

I’ve been having the same issue since yesterday morning, I just spoke to someone from sky and he told me to do this..

Go into settings > mobile data > sim applications > roaming (select abroad and go back out, wait a few minutes and go back in and change it to home. Then turn data off wait a minute, turn it back on.

It worked for me, I can now make calls. 

This message was authored by Leej81 This message was authored by: Leej81

Re: Why am I not allowed to make calls.?

Mine has sorted itself out it's working again 

This message was authored by RA19034 This message was authored by: RA19034

Re: Why am I not allowed to make calls.?

@Rebecca2924 @Thank you so much! Tried this and now able to make calls!!!

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Why am I not allowed to make calls.?

Posted by a Sky employee

Good morning all,

 

I'm so sorry again for the issues experienced with making calls yesterday! We believe the majority of issues are now resolved. If you are still having issues, please try this suggestion below:

 


@Rebecca2924 wrote:

Go into settings > mobile data > sim applications > roaming (select abroad and go back out, wait a few minutes and go back in and change it to home. Then turn data off wait a minute, turn it back on.


Edited 17/05 @ 14:36:

For any issues that may still be occurring please use our Service Status tool to check for any known issues in your area, and follow our online Help support for next best actions.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Nick2704 This message was authored by: Nick2704

Re: Why am I not allowed to make calls.?

It would be nice to know what sky are doing about it? I have put three complaints in still heard nothing. If it wasn't for this community page I would not have an update but this is not the point...... the way sky are treating the customers at present in relation to this issue ill be surprised if anyone takes a upgrade..... 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why am I not allowed to make calls.?

Posted by a Superuser, not a Sky employee. Find out more

@Nick2704 

Have you followed the advice in the post immediately above yours? 


 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Bayerjm This message was authored by: Bayerjm

Not able to make any call

I can't make any calls I m with sky but my phone says EE 🥹🥹

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