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Discussion topic: Why am I not allowed to make calls.?

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This message was authored by shaun+leeming This message was authored by: shaun+leeming

Why am I not allowed to make calls.?

This has happened twice this week. The automotive service says "your not allowed to call this number. Please check your settings online". Then it just hangs up. This is for every phone number in my phone.

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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Why am I not allowed to make calls.?

Posted by a Sky employee

Good morning all,

 

I'm so sorry again for the issues experienced with making calls yesterday! We believe the majority of issues are now resolved. If you are still having issues, please try this suggestion below:

 


@Rebecca2924 wrote:

Go into settings > mobile data > sim applications > roaming (select abroad and go back out, wait a few minutes and go back in and change it to home. Then turn data off wait a minute, turn it back on.


Edited 17/05 @ 14:36:

For any issues that may still be occurring please use our Service Status tool to check for any known issues in your area, and follow our online Help support for next best actions.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by caesarome This message was authored by: caesarome

Re: Why am I not allowed to make calls.?

Posted by a Superuser, not a Sky employee. Find out more

Can you call Sky so they can look into it for you, if you can 150 is the number to call them on and when you do say nothing when asked about your call as the bot should route you to an adviser.

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This message was authored by Benney42 This message was authored by: Benney42

Re: Why am I not allowed to make calls.?

Hi I'm getting exactly the same error message 🤷 did you resolve this? 

This message was authored by abcdefghij1234567 This message was authored by: abcdefghij1234567

Re: Why am I not allowed to make calls.?

I had the same, reset network. Go to settings, general management, reset, reset network, enter phone code, restart phone. 

This message was authored by abcdefghij1234567 This message was authored by: abcdefghij1234567

Re: Why am I not allowed to make calls.?

I went to 150 and did network reset it does work however its happening multiple times a day. I was told i would get a call back within an hour but they didn't phone back its been a few days so they obviously not calling back. Its annoying having to go through this process it changes settings. Im also getting a message onscreen saying conditional call forwarding which ive never had before so i dont know whats going on at sky, i still get the message that this number doesn't exist ive had this issue for years and sky never fixed it. 

This message was authored by Ann2052 This message was authored by: Ann2052

Cannot make calls to landlines says you are not allowed to call this number still going on after nu

Still cannot make calls to landlines .says you are not allowed to call this number ,problem been going on for 5weeks ,new sim put in ,no difference airplane mode on and  off still doesn't work. Exhausted , living alone this is dangerous 

This message was authored by gregrogers This message was authored by: gregrogers

Re: Cannot make calls to landlines says you are not allowed to call this number still going on afte

I've had nothing but issues with making calls on Sky, I am almost 100% certain that they have a network issue that they are well aware of so a replacement phone/sim card won't fix it. I have just switched providers and I was able to set up an eSim on my phone and instantly I was able to make calls again and I have saved money moving providers. 

This message was authored by Rebecca78 This message was authored by: Rebecca78

I cant make phone calls

For the last few weeks, I can't make calls it always says - you are not allowed to call this number, please check your settings online. 

I have restarted my phone and then can make calls but not working.

I have called sky, been offered an upgrade and the new phone is still saying the same thing when I try to make a call  😔 

This message was authored by Steve50 This message was authored by: Steve50

Re: Why am I not allowed to make calls.?

My phone  been  like  it for  weeks  rang 150 got new  sim still  can't  ring  out sky are rubbish 

This message was authored by Steve50 This message was authored by: Steve50

Re: Why am I not allowed to make calls.?

Another of people  in same  boat  sky  not  bothered 

This message was authored by Samsung+A52+5g This message was authored by: Samsung+A52+5g

Re: Why am I not allowed to make calls.?

I have had the same problem for a few weeks.  Tried all the stuff suggested below, changed the SIM card also and still happening.  I just realised that the people I was calling, and had the issue with, all had numbers saved as +44 prefix.  I've resaved their number as the normal 07***  the problem has gone away.  I have my phone set to not roaming.  I don't get why this has only changed in the last couple of months

This message was authored by Steve50 This message was authored by: Steve50

Re: Why am I not allowed to make calls.?

Hi problem with reverting prefix to 07 numbers is not possible as I am aboard trying to call my family
This message was authored by Samsung+A52+5g This message was authored by: Samsung+A52+5g

Re: Why am I not allowed to make calls.?

Sorry about that.......however it works for people in this country as family members have done it now as they had same problem.  It's about time SKY sorted this!  We do all have roaming switched off.

This message was authored by Big+Bald+Man This message was authored by: Big+Bald+Man

Re: Why am I not allowed to make calls.?

I've  had the same problem for weeks now,  trying to call out 4 times out of 5 times gives me that " sorry, you are not allowed to call this number, please check your settings online.  There is no fix, Sky isn't interested in fixing it.  I got a replacement sim last week, still the same.  Bought a brand new Galaxy S24 Ultra yesterday,  still the same.   No real help from Sky.  Now in process of changing my service provider.   Been a loyal customer of Sky for years  but the amount of stress this situation has caused has been unbelievable.  I need my phone for medical reasons  and the service has been atrocious.

This message was authored by Samsung+A52+5g This message was authored by: Samsung+A52+5g

Re: Why am I not allowed to make calls.?

I have to say that now I'm making sure all numbers are not +44  mine has been OK.   My phone is an S23 ...can't get it to change my ID.

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