Where is my credit adjustment? Understanding my bills

[Kazza22]

I swapped my phone mast month and had an email saying I would get a £23 credit adjustment on ne tnext bill. It shows on the bill. but it hasn't reduced the amount I need to pay. Does anyone understand Sky bills as I find them confusing?!

[caesarome]

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@Kazza22 wrote:

It shows on the bill. but it hasn't reduced the amount I need to pay. 

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If the credit was added after the bill had been created it is to late for it to be used on that bill so have you looked at the next bill to see if it is being used ?

[Kazza22]

Yes the future bills are all for the same amount 

[caesarome]

It doesn't actually reduce what you have to pay so your bill will be of the same total but the £23 credit should be used against it so can you post an image of your next and your following bill and if you please blank out account and credit agreement numbers along with your name if it is present.

[Kazza22]

I can't see how to upload images so I will have to go through the pain of having to try and speak to a human!

[Kazza22]

[caesarome]

You click on the camera icon which is under where you type out your post.

[Kazza22]

[caesarome]

@Kazza22 

The 17th July bill shows that the credit has been used, your bill total to pay was £275.00, the credit was £235.00 and was used, therefore Sky took £40 from your payment method leaving you with a bill total of £0.00.