Discussion topic: Where are my Galaxy watch and earbuds?

This message was authored by: Ilovemychi · ‎07 Apr 2025

I have purchased a shiny new Samsung s24 FE from Sky and I was promised a free galaxy watch and earbuds. I haven't been sent a email online to get these items, what do I do?

This message was authored by: GD1 · ‎07 Apr 2025

@Ilovemychi How to claim was and still is displayed clearly on the order page, see here https://www.sky.com/shop/mobile/phones/samsung/samsung-galaxy-s24-5g-with-galaxy-ai?colour=Onyx-Blac...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎07 Apr 2025

@Ilovemychi

As you can see here you have to put in your claim so have you done this:

https://www.sky.com/shop/mobile/phones/samsung/samsung-galaxy-s24-fe-5g-with-galaxy-ai

You should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.

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Discussion topic: Where are my Galaxy watch and earbuds?

Where are my Galaxy watch and earbuds?

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Re: Where are my Galaxy watch and earbuds?

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