When will my phone number be restored

[Patrycjs]

I made a payment yesterday, my phone number is still not working

[Daniel0210]

@Patrycjs 

Were your services restricted due to a missed payment?

Services won’t be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. 

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

[caesarome · Accepted solution]

@Patrycjs 

Did you then setup your monthly payment details again and did this payment clear what you owed on the bill ?