When phone is not connected to WiFi phone doesn’t work

[Vikki+H]

When I'm not connected to WiFi my phone data doesn't seem to be working even when 3G/4G/5G this has been happening. For a while now. Not happy about paying contract when phone not always working 

[caesarome]

When any device is connected to Wifi then mobile data will not work as wifi supersedes any mobile data connection. If you want to connect to mobile data instead then turn off the Wifi connection is settings on your device.

[Vikki+H]

My mobile data doesn't seem to work is what I meant

[63johnw]

Hi @Vikki+H  have you checked in your phone settings that you have the correct APN information stored ? Does this happen everywhere or just at home ? Any issues showing here ?

https://www.sky.com/help/articles/service-status-sky-mobile

[caesarome]

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@Vikki+H wrote:

My mobile data doesn't seem to work is what I meant

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Are you new to Sky Mobile or has it just stopped working ?

[Vikki+H]

No not new , it's not all the time just keeps dropping out a lot more now like WhatsApp/socials etc nothing works. Just says connecting when I have plenty of data