When does a delivery email come

[Nagwa1]

Does a delivery reference number come straight away into your emails when you order or is it different for weekends?

[Daniel0210]

@Nagwa1 
After the two credit checks have been completed (it may take longer over a weekend) the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.

[Nagwa1]

But I'm pretty sure the credit checks have been completed and it gives me the option to track my order but I want to change my delivery to go to a shop and it's asking for a delivery reference number but it haven't given me one yet

[Daniel0210]

@Nagwa1 

You can't change the delivery address to a shop or anywhere else. It must be delivered to the account holders address. 

[Nagwa1]

But it gives me the option to it's just I need the order reference code and I don't have one yet is this normal?

[Daniel0210 · Accepted solution]

@Nagwa1 

Your device needs to be delivered to the address registered on the account, it can't be changed to a 3rd party address such as work or a shop. 

[Nagwa1]

But with your expirence with sky, when was your order tracking number sent to you?

[Nagwa1]

As in, did dpd send you an email with your reference number on it or did sky?

[Daniel0210]

@Nagwa1 

I joined Sky Mobile in 2018. My devices arrived the next day (it was a weekday when I ordered). I can't remember whether the delivery info arrived the evening that I ordered or the morning of the delivery.