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Discussion topic: When away from home no internet

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This message was authored by Taylaleigh This message was authored by: Taylaleigh

When away from home no internet

I can not use my personal internet only when I am at home through my own internet

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This message was authored by williamsm65 This message was authored by: williamsm65

Re: When away from home no internet

Same here for months since a mast near us has been awaiting repair since at least August. The 99% coverage of UK population is looking like fantasy especially here next to the M42 in the middle of England. I have twice or three times had my mobile bill to zero but that doesn't help. I'm disabled and recently got dropped off to get an hair cut. Afterwards I tried to call but had zero coverage, owner said there was terrible coverage on the High Street. Had to use WiFi and use wifi voice.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: When away from home no internet

Posted by a Superuser, not a Sky employee. Find out more

@Taylaleigh @williamsm65 

Indeed there may be issues with a local mast. Sky don't own nor repair mobile masts. This link may provide some advice

https://www.sky.com/help/articles/poor-or-no-service-sky-mobile 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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