When I click on my sky mobile bill it says this anyone know what to do

[ICxnnorI]

 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update - spoken to ICxnnorI, our back office team advised they resolved this. 

Due to no response the chat has been closed but we can re-escalate if needed. 🙂

[ICxnnorI]

It still hasn't been resolved, It still says restriction I check the chat yesterday and there was nothing new I've just come and the chat has been closed.

[caesarome]

This does happen @ICxnnorI so I have alerted the Chat team for you again.

[Lisa-P1987]

Thank you for escalating this. We have sent ICxnnorI an invite to chat 🙂 

[Mr+Flibbles+86]

Update - We have advised to call the sky accessibility team as they are the only ones with the access needed to resolve this issue

[ICxnnorI]

Why was the chat closed you said you'd keep it open until Saturday 🤔