When I am on a call, I am unable to use my internet data

[FLD95]

Whenever I am on a phonecall, I am unable to use my internet data. I can only access the internet if I also have a wifi connection which isn't ideal.

Is this a thing with Sky Mobile? Or a glitch? If it's a thing, I wish I had of known before changing over.

I am using an iPhone 16 pro. The same is also happening for my husband who is using an iPhone 13 Pro Max.

Thankyou

[caesarome]

@FLD95 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

[63johnw]

Hi @FLD95  a longish thread on the subject but no definitive solution from sky. 

https://helpforum.sky.com/t5/Sky-Mobile/Data-not-working-while-on-a-voice-call-Sky-Ireland/m-p/47702...