Was wondering why my bill changes every month. I thought it was £20.00 per month and it’s more every

[Jacqueline+whitby]

I'm struggling to pay my bill cos everymonth it's more then I thought it would be

[Daniel0210]

@Jacqueline+whitby 

Your 'normal' bill will be your data plan and repayments on the actual device. Anything extra is most likely for extras you've incurred ie; calls to non standard numbers, picture messages, 

[63johnw]

Hi @Jacqueline+whitby  if you compare the bills you should be able to see what the differences are between the bills. 

[Jacqueline+whitby]

I don't have a fone only the sky so why would it be different every month.  Can you check please cos will cancell my subscription cos it's too expensive for just internet

[Daniel0210]

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@Jacqueline+whitby wrote:

I don't have a fone only the sky so why would it be different every month

I'm confused as you've posted in the Sky Mobile forum but then say you haven't got a phone?.  

Can you check please cos will cancell my subscription cos it's too expensive for just internet

We are customers so can't check anything for you. 

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[63johnw]

Hi @Jacqueline+whitby  we are all customers like you so can't check anything. If you can't see from looking at the bills then call sky on 150. Are you texting competitions or using premium rate numbers ? Are you sending picture messages? All these are extra. 

[caesarome]

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@Jacqueline+whitby wrote:

I don't have a fone only the sky

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Are you saying you are a sim only customer ?

[joan+twemlow]

I don't have a phone with sky but they where charging me for one when I asked why they said they would take it off but they didn't refund me for the payment I have made. Anyone had the same problem ( Martin Lewis say that sky do this all the time and people just accept it so if you are not happy complain

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Moderator note: Removed campaigning.

[caesarome]

@joan+twemlow 

I think there is more to this that what you have posted as Sky will not charge you for a phone if you have not been a customer so from your post can we say that you did order a phone then you changed your mind and returned it but they have not refunded you a payment you made against it ?