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Discussion topic: Wanting to upgrade phone but keep existing plan

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This message was authored by Jules+lamb This message was authored by: Jules+lamb

Wanting to upgrade phone but keep existing plan

I am trying to upgrade a new phone iPhone 15 but I am happy with my data plan which I share with my daughter but online it keeps asking me to choose a plan 

I am not sure what to do 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Wanting to upgrade phone but keep existing plan

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jules+lamb  if you are logged into your account when ordering there should be an option on the plan page (usually at the top) saying I don't need a plan (or similar). If not then choose the cheapest but don't activate it and it will drop off your account. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Wanting to upgrade phone but keep existing plan

Posted by a Superuser, not a Sky employee. Find out more

Is that an option to "keep my current sim" or "keep my current number", it might be via a little box that needs ticking. If there isn't then select the cheapest plan and when the sim turns up do not activate it so it will be cancelled and so you will only be paying for the one sim - the one you already have.

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