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Visual Voicemail

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Community Manager
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Post 16 of 42
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Re: Visual Voicemail

Hi @Mr+Bobbles I believe it's a carrier settings update that enables VVM. As far as I know, you don't need to update anything to get it. 

 

I'll pop back in here when the internal briefs come out fully to confirm though. 

Sam
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Boom Operator
Posts: 18
Post 17 of 42
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Re: Visual Voicemail

That's great, thanks @Sam-R. I'll keep an eye on my notifications!

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Camera Assistant
Posts: 165
Post 18 of 42
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Re: Visual Voicemail

So the email dropped this morning to let me know that Visual voicemail is coming with IOS 11.3

 

There is no reference to ensuring that the carrier settings have updated at the same time.

 

So should anybody run into trouble. On an iPhone head to 'Settings > General > About > (carrier - Sky 31.x)

 

Will update as soon as the correct carrier settings is known. @Sam-R, any chance you are aware of the carrier settings change number?

 

IOS 11.2.6 is still the latest, however it could land this evening as Apple released IOS 11.3 yesterday but only for the new iPad oddly.

 

Hopefully this provides a resolution for questions around the launch of VVM in the community Smiley Happy

 

Thanks 

 

Jay

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Community Manager
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Post 19 of 42
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Re: Visual Voicemail

I got my email earlier too Smiley Happy

 

Sorry but I'm not sure on the carrier settings change number. Thanks very much for giving additional instruction around this though. 

Sam
Community Manager

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Boom Operator
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Post 20 of 42
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Re: Visual Voicemail

Oooh exciting! I shall keep a close eye on my iPhone for the 11.3 update. 

 

By the way, these emails you got telling you about VV being released - are these internal Sky ones, or who gets them?

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I used to think for myself. Then I gave everything over to Sky. Now they are my life.
Camera Assistant
Posts: 165
Post 21 of 42
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Re: Visual Voicemail

Not an internal email, i recieved mine as a customer!

 

Jay

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Boom Operator
Posts: 18
Post 22 of 42
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Re: Visual Voicemail

Shucks, no customer email love for me then Smiley Sad

 

Still, that's why I have the community Smiley Happy

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I used to think for myself. Then I gave everything over to Sky. Now they are my life.
Camera Assistant
Posts: 165
Post 23 of 42
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Re: Visual Voicemail

If you want to recieve the email comms from Sky, then login to your MySky account and update your preferences as to whether you wish to recieve those emails.

 

Thanks

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Camera Assistant
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Post 24 of 42
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Re: Visual Voicemail

Iv just downloaded the IOS 11.3

 

And as i gathered the Carrier settings have updated - now Sky 32.0 (previously Sky 31.0)

 

Just having to wait for Sky to make it available now!

 

Thanks

Jay

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Just helping where i can. Or adding my 2 pence worth!
Camera Assistant
Posts: 165
Post 25 of 42
1,137 Views

Re: Visual Voicemail

VISUAL VOICEMAIL IS ACTIVE!!!

 

Thank you Sky.

 

Simply follow the above steps, and you will have to call yourself once and leave a voicemail and like magic it turns VISUAL Smiley Happy @Sam-R

 

For further troubleshooting check out the last article here - https://support.apple.com/en-gb/HT201436 

 

Thanks

Jay

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*

Just helping where i can. Or adding my 2 pence worth!
Boom Operator
Posts: 30
Post 26 of 42
1,130 Views

Re: Visual Voicemail

Finally all working...nice to see excellent stuff. Well done team. 

Sound Designer
Posts: 53
Post 27 of 42
1,112 Views

Re: Visual Voicemail

hi,  i'm just after installing ios 11.3 and visual Voicemail is activated,  is there anyway to deactivate it yet. i've never really been a fan of Visual Voicemail

 

thanks

Many Thanks

Alistair
Community Manager
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Post 28 of 42
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Re: Visual Voicemail

Hi @alistair.mck You can still call the voicemail number the old way I believe and just ignore the visual voicemail tab. Don't think there is a way to remove it.  

 

Dial 759 or hold down 1.

Sam
Community Manager

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Boom Operator
Posts: 27
Post 29 of 42
877 Views

Re: Visual Voicemail

I just moved over from 3 and can't get visual voicemail as CS said it was a "hardware" issue. Honestly! What a joke. Had me chop and change my OS as I'm on a beta. Its cause I transferred my number. I'm sure of it. If you want to join Sky Mobile and keep your number, you can't get VVM. 

 

If there is anyone in the actual tech support team that can switch it on/ sort my account....PLEASE, Give me shout. 

Boom Operator
Posts: 18
Post 30 of 42
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Re: Visual Voicemail

Hey @timmmmyyyyy, assume you’re using an iPhone? If so, are you in the latest OS 11.3? If so, there are steps to follow further up the thread to get VVM active. 

 

I transferred from O2 in Jan this year and kept my number. I’m on an iPhone 8, updated to 11.3, followed the steps and VVM was there and has been working fine since. 

 

Let us know if your setup is different!

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I used to think for myself. Then I gave everything over to Sky. Now they are my life.
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