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Discussion topic: Vieing a new Credit Agreement

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This message was authored by Sharkey+A This message was authored by: Sharkey+A

Vieing a new Credit Agreement

I have been trying to access my new credit agreement but cannot get my details to stay on screen for more than 3 seconds so I can't see it.  This problem has been ongoing for some time now and I have been having numerous "help" sessions on the phone with Sky.  I have cleared my browser cache and done everything I have been asked to try.

I see there have been others with the same problem here but has anyone found a solution?


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Sharkey+A
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This message was authored by Sharkey+A This message was authored by: Sharkey+A Answer

Re: Vieing a new Credit Agreement

Yes I have tried everything and on the phone today I was told this is a known fault with some accounts and there are no answers to fixing it yet.

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This message was authored by caesarome This message was authored by: caesarome

Re: Vieing a new Credit Agreement

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using a different web browser ?

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Sharkey+A
Topic Author
This message was authored by Sharkey+A This message was authored by: Sharkey+A Answer

Re: Vieing a new Credit Agreement

Yes I have tried everything and on the phone today I was told this is a known fault with some accounts and there are no answers to fixing it yet.

This message was authored by caesarome This message was authored by: caesarome

Re: Vieing a new Credit Agreement

Posted by a Superuser, not a Sky employee. Find out more

@Sharkey+A 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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