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This message was authored by: Jonweb1

Verification failed" while setting up new iphone

I’m trying to set up a newly purchased iPhone 16 via my iPhone 12 which initially works, but when entering the password (for the apple account) correctly, the new iPad keeps giving “Verification failed: there was an error connecting to the Apple server”. This happens during the setup stage itself. So none of the online suggestions about setting time or making changes in "Settings" apply here. 

 

At that point the setup is stuck as it doesn't move forward to downloading anything from icloud or transferring from my phone.

 

 

 

The password is correct, and I even changed and tried again.

 

The online suggestions are all for *working* devices. Can someone point me to recommendations for new devices (ipad) being setup, suffering this error?

 

 

Many thanks. 


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This message was authored by: caesarome Answer

Re: Verification failed" while setting up new iphone

Posted by a Superuser, not a Sky employee. Find out more

Have you tried looking around the Apple site for help:

 

https://support.apple.com/en-gb/118446

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This message was authored by: caesarome Answer

Re: Verification failed" while setting up new iphone

Posted by a Superuser, not a Sky employee. Find out more

Have you tried looking around the Apple site for help:

 

https://support.apple.com/en-gb/118446

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

This message was authored by: AMEE1

Re: Verification failed" while setting up new iphone

Did you get a resolution for this issue? 

This message was authored by: littlelol07

Re: Verification failed" while setting up new iphone

I'm having the same issue. Can I ask what worked for you? Have looked on Apple help and not really getting anywhere 

This message was authored by: AMEE1

Re: Verification failed" while setting up new iphone

I kept trying and eventually it worked!

This message was authored by: littlelol07

Re: Verification failed" while setting up new iphone

Ok. Bit of a pain isn't it. Managed to transfer data easily last time 

This message was authored by: adr81

Re: Verification failed" while setting up new iphone

Did anyone find a solution to this? I'm having the exact same issue - trying to setup a new iPhone 16 from a 14. Extremely frustrating.

This message was authored by: littlelol07

Re: Verification failed" while setting up new iphone

I messaged Apple support. They helped me sort it

 

For me, I had to turn my WiFi off and on again. 
I had tried signing out of Apple Account on old phone and turning both phones off and on again.  Apple message service were very responsive 

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