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Discussion topic: Upgrading but not receiving a valuation for my old phone

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Pcl781
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Upgrading but not receiving a valuation for my old phone

‎08 Jan 2025 09:03 PM

I'm looking at upgrading a phone and during the swap process, after selecting what I'd like, the valuation bit is bypassed and I'm taken straight to the agreement/checkout phase. Does anyone know why?

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caesarome
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Superuser
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Re: Upgrading but not receiving a valuation for my old phone

‎08 Jan 2025 10:35 PM

Posted by a Superuser, not a Sky employee. Find out more

You might want to give Sky a call tomorrow about this on 150 so they can talk you through this.

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caesarome
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Superuser
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Re: Upgrading but not receiving a valuation for my old phone

‎08 Jan 2025 10:10 PM

Posted by a Superuser, not a Sky employee. Find out more

How long is there before the phone is paid off ?

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Pcl781
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Re: Upgrading but not receiving a valuation for my old phone

‎08 Jan 2025 10:18 PM

04 Feb 2026 is the credit agreement end date, currently £173 outstanding.

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caesarome
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Superuser
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Re: Upgrading but not receiving a valuation for my old phone

‎08 Jan 2025 10:35 PM

Posted by a Superuser, not a Sky employee. Find out more

You might want to give Sky a call tomorrow about this on 150 so they can talk you through this.

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Pcl781
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Re: Upgrading but not receiving a valuation for my old phone

‎08 Jan 2025 10:59 PM

ok will do, thanks @caesarome 

I'm also needing to change my subscription (all I want to do is cancel the Kids channels) but am going round in circles on the My Sky App website and on SkyQ so a phonecall seems inevitable. 

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