Upgrade correspondance?

[wdsmoore]

 

Hi all, 

I recently ordered an iPhone 15 plus via upgrade/swap.

Credit check was fine, I even paid a £60 upfront fee, also fine.

When I view my bill, the new device is there alongside my current device (see photo attached) 

the issue I'm having is there has been no correspondence, no order confirmation, when I go to track the order progress i receive the following message:

Oops, that didn't work

We're unable to retrieve the details of your order at the moment.

Please sign out, close your browser and try again in a few minutes time.

If that doesn't work, we will provide a phone number for you to call us on

I've tried to call sky multiple times but have had no luck whatsoever. Can someone please help?

[Daniel0210]

@wdsmoore 

You need to resubmit your image making sure identifiable information is blocked out like your account number. 

[wdsmoore]

 

[wdsmoore]

I have posted an updated image blocking out the number, I can't seem to remove the previous image? It seems to have done it for me

[caesarome]

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@wdsmoore wrote:

the issue I'm having is there has been no correspondence, no order confirmation, when I go to track the order progress i receive the following message:

Oops, that didn't work

@wdsmoore 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @wdsmoore.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.