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Discussion topic: Upgrade Sky phone after 2 plus and I never missed payment but suddenly I not credit sufficient ready

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This message was authored by: Burnsey

Message posted on ‎05 Mar 2025 02:23 AM

Upgrade Sky phone after 2 plus and I never missed payment but suddenly I not credit sufficient ready

Dear friends,

Please can I  order an replacement SIM as I can't use my phone to discuss my upgrade? And suddenly my credit treating its not sufficient strong for an upgrade although it's costing a an additional £4 and over the 2 plus I never missed an payment. Any help or suggestions would be greatly appreciated.

kind regards 

David

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎05 Mar 2025 07:32 AM

Re: Upgrade Sky phone after 2 plus and I never missed payment but suddenly I not credit sufficient r

Posted by a Superuser, not a Sky employee. Find out more

Hi @Burnsey  the only way to order a replacement sim now is by calling sky on 150.  You can't do it here or in your account. If you are failing the credit check then there is nothing anyone can do other than you investigate why and look into improving your score. 

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This message was authored by: caesarome

Message posted on ‎05 Mar 2025 09:44 AM

Re: Upgrade Sky phone after 2 plus and I never missed payment but suddenly I not credit sufficient r

Posted by a Superuser, not a Sky employee. Find out more
@Burnsey wrote:

Please can I  order an replacement SIM as I can't use my phone to discuss my upgrade?

Why can you not make a call from your phone as a replacement sim will come with the same number as to what you have now ?

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