Discussion topic: Unwanted Sky Mobile account

This message was authored by: RobinMellows · ‎25 Sep 2025

I have not ordered a Sky mobile account or a phone. I have recerived mulptiple emails welcoming me and telling me how to set up my eSIM. I have received two mobile phones which I have returned and appear to have another two on the way to me. This is not acceptable - thinking of leaving Sky.

This message was authored by: PandJ2020 · ‎25 Sep 2025

@RobinMellows wrote:
I have received two mobile phones which I have returned

Where and how did you return them?

I suspect you may be a victim of a scam.

https://www.sky.com/help/articles/account-takeover

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: GD1 · ‎25 Sep 2025

@RobinMellows It sounds like your account has been taken over as per this link Account Takeover | Sky Help | Sky.com | Sky Help | Sky.com

Where did you return the phones to, did you return them to Sky as per the address on the link above?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: RobinMellows · ‎26 Sep 2025

You are 100% correct. I have been scammed. Thank you for spotting it👍🏼

Discussion topic: Unwanted Sky Mobile account

Unwanted Sky Mobile account

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