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Discussion topic: Unknown charge and unable to access help on chat.

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This message was authored by deckhanddave This message was authored by: deckhanddave

Unknown charge and unable to access help on chat.

Hi

 

If there's anyone here from Sky Mobile, I am having a problem with one of my bills. I have an un-recognised charge on a bill for £6.60 listed as a service number. I have no idea what this could be and am unable to check into it as it doesn't show the date of the call or the number it was made to. I've tried to contact customer service but I just keep getting various error messages.  Can anyone tell me how I might contact someone to find out some information on this charge please? Thanks. Dave.


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Unknown charge and unable to access help on chat.

Posted by a Superuser, not a Sky employee. Find out more

@deckhanddave 

Just dial 150 from your Sky mobile. 

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible. We were informed recently the lines were busier than usual so try to pick a quieter time.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Unknown charge and unable to access help on chat.

Posted by a Superuser, not a Sky employee. Find out more

@deckhanddave 

Just dial 150 from your Sky mobile. 

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible. We were informed recently the lines were busier than usual so try to pick a quieter time.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mandy+6569 This message was authored by: Mandy+6569

Re: Unknown charge and unable to access help on chat.

I'm Mandy Hopkins I'm deaf myself I already paid £98.54 today what going on fail it I'm two day overdue 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unknown charge and unable to access help on chat.

Posted by a Superuser, not a Sky employee. Find out more

@Mandy+6569 
You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.

 

Firstly… in your circumstances it may be worth you registering with the Sky Accessibility Team who may be able to help you now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

 

However… 


@Mandy+6569 wrote:

I already paid £98.54 today what going on fail it I'm two day overdue 


this part is difficult to understand so can you explain what you mean? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Unknown charge and unable to access help on chat.

Posted by a Superuser, not a Sky employee. Find out more

@Mandy+6569  Your other thread you created has been removed, please don't create duplicate threads as these are not needed and simply causes duplicate answers.

 

Are you not registered with the Acessibility Team as advised the last time you raised a similar query?

 

https://www.skyaccessibility.sky/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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