Unclear if phone been upgraded or not...?

[ErinPaige]

I signed in, clicked on manage phone, then requested an upgrade. This was added to my basket and I checked out, however now I am VERY unclear on wether it has gone through as a new phone contract or if it is updating my exisiting one? 

AND, if it has upgraded me does it auto correct the current direct debit to the new amount?

I am worried about being charged for two contracts, so how can I make sure I am not please?

Thank you.

[caesarome]

Give Sky a call on the 150 number so they can check what you have done with this order.

[ErinPaige]

Confused big time. 

Requested an upgrade which has instead gone through as a new contract. 

I rung 150, lady requested I keep the new contract along side my current one until my current one runs out in 3 months time (due to the phone I ordered now being out of stock).

She requested I do NOT use the new sim, I really could not understand what she was saying and why, therefore I am hoping someone here can shed some light on this?

many thanks 

[ErinPaige]

Requested an upgrade which has instead gone through as a new contract. 

I rung 150, lady requested I keep the new contract along side my current one until my current one runs out in 3 months time (due to the phone I ordered now being out of stock).

She requested I do NOT use the new sim, I really could not understand what she was saying and why. 

Ive tried reading up on it, and the onnly reason I could find for her saying not to use new sim, is that I wont actually start paying for it until I activate it. 

So, am I correct in thinking I wont be charged for new contract until I atually activate the sim? (even if this is in like 10 weeks time?)

[GD1]

@ErinPaige  It would be extremely helpful to add your questions to your existing thread regarding your upgrade rather then create seperate threads.  

[caesarome]

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@ErinPaige wrote:

So, am I correct in thinking I wont be charged for new contract until I atually activate the sim? (even if this is in like 10 weeks time?)

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You will not be charged for the sim until you activate it but other than that we have no idea what they said to you so did you ask them to check how you ordered this new phone, did you order it as a new order or an update ?