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Discussion topic: Unclear if phone been upgraded or not...?

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This message was authored by ErinPaige This message was authored by: ErinPaige

Unclear if phone been upgraded or not...?

I signed in, clicked on manage phone, then requested an upgrade. This was added to my basket and I checked out, however now I am VERY unclear on wether it has gone through as a new phone contract or if it is updating my exisiting one? 

AND, if it has upgraded me does it auto correct the current direct debit to the new amount?

 

I am worried about being charged for two contracts, so how can I make sure I am not please?


Thank you.

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This message was authored by caesarome This message was authored by: caesarome

Re: Unclear if phone been upgraded or not...?

Posted by a Superuser, not a Sky employee. Find out more

Give Sky a call on the 150 number so they can check what you have done with this order.

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ErinPaige
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This message was authored by ErinPaige This message was authored by: ErinPaige

Paying for two contracts....?

Confused big time. 

Requested an upgrade which has instead gone through as a new contract. 

I rung 150, lady requested I keep the new contract along side my current one until my current one runs out in 3 months time (due to the phone I ordered now being out of stock).

 

She requested I do NOT use the new sim, I really could not understand what she was saying and why, therefore I am hoping someone here can shed some light on this?

many thanks 

 

 

ErinPaige
Topic Author
This message was authored by ErinPaige This message was authored by: ErinPaige

So, am I correct in thinking I wont be charged for new contract until I actually activate the sim?

Requested an upgrade which has instead gone through as a new contract. 

I rung 150, lady requested I keep the new contract along side my current one until my current one runs out in 3 months time (due to the phone I ordered now being out of stock).

 

She requested I do NOT use the new sim, I really could not understand what she was saying and why. 

 

Ive tried reading up on it, and the onnly reason I could find for her saying not to use new sim, is that I wont actually start paying for it until I activate it. 

 

So, am I correct in thinking I wont be charged for new contract until I atually activate the sim? (even if this is in like 10 weeks time?)

This message was authored by GD1 This message was authored by: GD1

Re: So, am I correct in thinking I wont be charged for new contract until I actually activate the si

Posted by a Superuser, not a Sky employee. Find out more

@ErinPaige  It would be extremely helpful to add your questions to your existing thread regarding your upgrade rather then create seperate threads.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: So, am I correct in thinking I wont be charged for new contract until I actually activate the si

Posted by a Superuser, not a Sky employee. Find out more

@ErinPaige wrote:

So, am I correct in thinking I wont be charged for new contract until I atually activate the sim? (even if this is in like 10 weeks time?)


You will not be charged for the sim until you activate it but other than that we have no idea what they said to you so did you ask them to check how you ordered this new phone, did you order it as a new order or an update ?

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