Unbeilvable

[Mary1956]

Can anyone help me please . My disabled sister has a iPhone with sky contract. She was 18 months into a 3 year contract when her mobile just kept cutting out on a regular basis. She contacted Sky weeks ago sent it back to them to checked out. It was returned saying there was nothing wrong. It came back still cutting out just the same. The amount of phone calls we have made to Sky unreal. 
Decided to go into Apple Store , guy did loads of checks and said it was hard drive.Advised to contact Sky again as they were who she bought it from. Out of frustration getting nowhere contacted CEO of Sky, she sent email saying CUSTOMER PRIORITY TEAM !! we're dealing with it . 
Everyone l spoke to there said they would send out more packaging to sent back again , was still waiting , waiting. I kept telling them my sister is disabled living alone . I am shocked after phone call this evening to Sky now saying it is not their problem.l thought under consumer act an item should be fit for purpose . She is now left with a phone which is no good as she has to keep paying for each month.

Any advice please 

MARY

[PandJ2020]

If the item is older than 6 months (and is out of warranty) then you would have to show the fault was present at the time of purchase.

Realistically that is not going to be easy.

Also, they do not contain a 'hard drive' in the traditional sense - they do have a solid state drive.  If this is not working correctly then it's a specialist repair.