Unable to view sim data remaining

[Stew595]

Hi, i have 3 sky mobile sim cards. All 3 of these appear on my 'My Sky' app. I have been able to view remaining data for each of these previously, but for the past couple of months all 3 are showing 0GB remaining. I use this app to monitor data remaining in order to 'Roll data' if required from the piggy bank. 
When I now attempt to Roll data it says 'sorry, we haven't been able to load piggy bank roll'.

Any assistance would be appreciated. 

[caesarome]

This needs to be reported to Sky, we can escalate your post to the messaging team who will be in touch with you tomorrow regarding this so let us know if you would prefer this to calling.

[Stew595]

Hi Caesarome, 

Thanks for the prompt reply. It would be appreciated if you could escalate this to the messaging team for me. 
many thanks

[caesarome]

@Stew595 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Stew595 an invite to chat.