Unable to view my mobile bill

[Shirley27]

I am unable to view my mobile bill on my account. I can see my tv and broadband but not mobile 

[caesarome]

@Shirley27 

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Shirley27]

It says it is linked to my account 

[caesarome]

And you signed into the app with your main Sky ID ?

[Shirley27]

Yes. I think I will have to talk to someone about it

[caesarome]

@Shirley27 

Are you planning or have you called because if not we can arrange for you to be sent a private message via here from Sky tomorrow so if you would like them to contact you this way then let us know.

[Shirley27]

Yes that would be great. 

[Shirley27]

I would appreciate a message from them 

[caesarome]

@Shirley27 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Shirley27]

Thank you so much. I really appreciate your help 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Shirley27  an invite to chat.