Unable to upgrade device

[digglerthelegend]

I'm trying to upgrade my iPad to a newer model and when I click 'add to basket' I get the following message:

Technical error.  It's not you, it's us.  Try refreshing the page.  Or use the link below to start again.

I've deleted and re-installed the MySky app but it still happens.  It also happens when I try to do it through an internet browser.  Anyone else having these issues?  It's been like this for a few weeks now.

[caesarome · Accepted solution]

@digglerthelegend 

You will have to call Sky to get them to place this upgrade order for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.