Unable to sign Credit Agreement

[TonyL1]

Last week I signed up for a new phone with Sky Mobile but have been unable to sign the CCA.

I've tried to call Sky numourous times (last week and this week), tried different web browsers, devices and gone through the various steps the advisors suggest with no success.  I've been cut off twice while speaking to advisors and no-one has phoned back. On Monday I was assured the issue would be resolved within 72 hours with someone contacting me to confirm. Predictably, the issue hasn't been resolved, nor has anyone contacted me. 

When I go onto Sky.com I'm directed to the MySky App, when I go to the app I receive a message stating "Please ask the account owner to sign the CCA". I am the account holder.

The level of service is incredibly poor, and being expected to repeatedly go through the same steps of switching devices, switching browers and deleting cache and browser history when I speak to an advisor when the problem is clearly at the Sky end is very frustrating.

There's been no proactiveness from Sky to investigate or resolve the issue, or even to escalate it. That's despite the issue being a week old now.

[caesarome]

@TonyL1 

Does clicking this button take you to it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

If not what happens ?

[TonyL1]

Thanks for responding. When I click on the link, I get through to a page that directs me to sign the agreement but when I click on that link, I get the message telling  me that only account holder can sign the agreement. 

[TonyL1]

 

[caesarome]

Can you give this a go to see what happens:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[TonyL1]

I get the same message

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[TonyL1]

Thank you for your help. You've provided more assistance in 5 minutes than I've received from Sky over the last week! 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @TonyL1 an invite to chat.