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Discussion topic: Unable to send or receive calls

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This message was authored by Kyle21 This message was authored by: Kyle21

Unable to send or receive calls

Unable to send or receive calls this afternoon 10.4.24.


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This message was authored by ColinHarris11 This message was authored by: ColinHarris11 Answer

Re: Unable to send or receive calls

This now back on and resolved 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Unable to send or receive calls

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kyle21  have you tried turning flight mode on then off ? Have you restarted your phone ? Any issues showing ?

 

https://www.sky.com/help/articles/service-status-sky-mobile





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by ColinHarris11 This message was authored by: ColinHarris11

Re: Unable to send or receive calls

Hello: Its 14:31 Hrs on 10 04 2024, earlier this week i had an outage an unable to recive or make calls; this was due to a local mast problem i belive,  it got fixed okay; as of now though i have the same problem Regards Colin

 

This message was authored by beneneuman This message was authored by: beneneuman

Re: Unable to send or receive calls

Same issue for me too. In Milton Keynes area. Have been having sending text issues since Monday as well.

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Unable to send or receive calls

Posted by a Sky employee

Hi all, 

 

As @63johnw has advised above.  If you are experiencing any issues you have the suggested steps above.  If that's also not working, get on to our service status page to check for any local mast issues in your current area  🙂

 

Link for that here: https://www.sky.com/help/servicestatus/mobile 

Daniel
Community Moderator
This message was authored by beneneuman This message was authored by: beneneuman

Re: Unable to send or receive calls

After tinkering a bit, it looks like switching wifi calling off has fixed the problem with both texts and calls. No idea why that has stopped working, but at least my calls and texts are going through now 😊

This message was authored by Tony104 This message was authored by: Tony104

Re: Unable to send or receive calls

Mines been doing this for a few days now, I have to restart my phone everytime which isn't ideal at all, if it continues I'll be contacting customer service 

This message was authored by jamesk111 This message was authored by: jamesk111

Re: Unable to send or receive calls

Im unable to send and receive calls also.

This also happened on Monday. Whats going on?

This message was authored by Redqueen-PSO This message was authored by: Redqueen-PSO

Re: Unable to send or receive calls

I can call and text, but WiFi calls haven't been on since Monday eve, except a shortly spell yesterday evening before they went again. Anyone else having that?

This message was authored by ColinHarris11 This message was authored by: ColinHarris11 Answer

Re: Unable to send or receive calls

This now back on and resolved 

This message was authored by TAMSA This message was authored by: TAMSA

Re: Unable to send or receive calls

Same here and the other day it's getting ridiculous! 

This message was authored by beneneuman This message was authored by: beneneuman

Re: Unable to send or receive calls

wi-fi calling is still not working here, so I wouldn't report it as fixed as yet.

This message was authored by Harps This message was authored by: Harps

Re: Unable to send or receive calls

Its been two days now where i cant make calls to family memebers which is a joke. Not sure what the issue but very frustrating as you dont get any alert to suggets what the issue might be and you dont always have wifi to make a call using another app, frankly i shouldnt need to if im paying Sky mobile? Why dies this keep happening 

This message was authored by Naomi1985 This message was authored by: Naomi1985

Re: Unable to send or receive calls

I am able to make calls but when I am being called it just hangs up. This is very frustrating. Is there an issue today? 

This message was authored by hooper3c This message was authored by: hooper3c

Re: Unable to send or receive calls

Cannot receive or make calls on my mobile
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