I have been without any mobile data since August. I ran out of my monthly allowance and tried unsuccessfully twice to roll over from my piggy bank. In addition, the two amounts - 2 x 2GB have been deducted from it. I've just realised today that also my monthly plan of data was not provided in September. I had thought there was an issue with my phone and went into a phone shop today but was told it's a Sky issue.
I phoned Sky today and the adviser said she would need to send me a new sim, however in mid conversation Ingot disconnected. I called back this evening and explained what the initial adviser has proposed. The current adviser then proceeded to tell me there would be a n additional monthly charge as she was going to update my data allowance and that it was a new contract. I told her I didn't want that as it doesn't resolve my issues. She said the department was closing and she would call me tomorrow.
I have now received an email stating a new contract details with increased costs. This is ridiculous! I've paid for a service I didn't receive last month and been without data for 7 weeks which has been very inconvenient. How is giving me an increased data plan going to resolve everthing. I was quite happy with my current plan costs.
Has anyone got any advice about what to do about this please.
