Unable to roll Piggy bank data and didn’t receive my monthly data last month from my plan

[Annealise]

I have been without any mobile data since August. I ran out of my monthly allowance and tried unsuccessfully twice to roll over from my piggy bank. In addition, the two amounts  - 2 x 2GB have been deducted from it. I've  just realised today that also  my monthly plan of  data was not provided in September. I  had thought there was an issue with my phone and went into a phone shop today but was told it's a Sky issue.

I phoned Sky today and the adviser said she would need to send me a new sim, however in mid conversation Ingot disconnected. I called back this evening and explained what the initial adviser has proposed.  The current adviser then proceeded to tell me there would be a n additional  monthly charge as she was going to update my data allowance  and that it was a new contract. I told her I didn't want that as it doesn't resolve my issues.  She said the department was closing and she would call me tomorrow.

I have now received an email stating a new contract details with increased costs. This is ridiculous! I've paid for a service I didn't receive last month and been without data for  7 weeks which has been very inconvenient. How is giving me an increased data plan going to resolve everthing. I  was quite  happy with my current plan costs.

Has anyone got any advice  about what to do about this please.

[63johnw]

Hi @Annealise  you could try an official complaint. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Annealise]

Thanks for that. 
I registered a complaint.  Previously an adviser told me to remove my sim and put it back in.  I did that today  and now  have no phone service what so ever and can't call even 150.   I can't find any way of contacting them except the complaint method- absolutely ludicrous. I simply can't do without a phone.

[caesarome]

Sky can be contacted via the social media sites at the bottom of this page.

[Annealise]

I am actually loosing the will to live now...

Made four calls, registered a complaint and spoke to a higher up support adviser about having no 5G for weeks.

I got disconnected at Sky's end on Friday with the senior support adviser and they had my number to call back and didn't and left me in limbo. She went through the usual ways to resolve the issue but to no avail. She  said  it must be a technical issue why my sim isn't  allowing me to use my data that is on the card and then  I got cut off.  I've been cut off from the previous calls too - is this deliberate as  this doesn't happen to me  with regular calls?

As advised I took out my SIM card today and out it back in - now I've got a pop on message saying that my phone is not registered on a network and emergency calls only. I'm unable to phone Sky now.

Absolutely absurd that I've now got no mobile connection  now what so ever.  Can someone advise me  how to contact Sky another way. There's no email address .

[caesarome]

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@Annealise wrote:

Can someone advise me  how to contact Sky another way. There's no email address .

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I have answered this question already for you in the other topic you had created on this issue so your latest post has been moved to it.

[Annealise]

Today I have had  a further issue  today as now can't make any calls , that's why I made a new post 

[Annealise]

As I cannot make any calls I  have  already  contacted Sky help on Facebook. They  suggested the usual ways to rectify all of the issues just as the phone advisers tried to. They , said they would get an adviser to  message me but they may not be able to help me. I have not heard from anyone and without a phone service completely now.

[caesarome]

As it is a Sunday evening you might need to wait until the next day or so for further help via Facebook.