Unable to ring out or receive calls

[Chloe-W22]

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@Daniel0210 wrote:

Sky are already aware of this issue and have a team working on it. 

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Hi all,

Thank you very much for your patience on this. We should have a fix in place for anyone having issues making calls from the Sky Mobile network, please toggle on flight mode, then toggle off and the service should restore.

[Alison721]

I am currently unable to make or receive calls - which I understand Sky is working on. I hope the issue is resolved significantly more quickly than the one I had at the backend of last year, which dragged on for weeks!

[Simesyboy]

Hi Chloe-W22,

I have tried this and it did not work.

Cheers.

[McGuire]

I am having the same issue too, it has been like it all day. Having to call people using whats app instead.

[Chloe-W22]

Thanks for letting me know @Simesyboy, try turning off the device and back on. We're still working on it, please let me know if you notice any changes.

[Andy002211]

@Chloe-W22 Could be worth mentioning that if you call someone on the same network who has NOT run the fix it probably will appear that it hasn't worked!

[Babs5]

I've turned my phone off then back on and it's working 

[Tracey140071970]

So frustrating when you can't contact sky 

[Tracey140071970]

I've had the same issue all day. Lucky I didn't need an emergency service 

[Tracey140071970]

Same here telling my callers not recognised 

[Simesyboy]

Spoiler

I am working again after restarting my phone.

[Darren013]

This has happened twice now it's my wifes phone in my name but the hospital tried to ring her today and we had no idea it was an issue until they phoned me as I was her emergency contact is this being permanently fixed as if not I may have to look elsewhere as this isn't helpful when we are waiting for such important calls

[Tracey140071970]

Try turning off and on again it worked for me. 

[Darren013]

I've got it working again but if I didn't get the call some very important information would of been missed entirely 

[Joanneva]

Same here.  I've tried the flight mode on / off - hasn't worked!