Unable to ring out or receive calls on mobile

[Susanjane]

I have just moved to sky mobile and my mobile number has transferred over today. I have been unable to connect to Wi-Fi outside my own connection. Once home I have connected to my Wi-Fi but I can't ring out

[caesarome]

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@Susanjane wrote:

I have just moved to sky mobile and my mobile number has transferred over today. 

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Now this has happened have you checked that your phone itself is now showing the correct number ?

[Susanjane]

Yes I have. I can get internet all my social media emails and have communicated via what's app but unable to ring out or receive calls via contacts 

[caesarome]

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@Susanjane wrote:

I can get internet all my social media emails and have communicated via what's app 

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But isn't that via Wifi when you are at home, if you turn the wifi off and turn on mobile data does this work ?

Does your device show as being connected to Sky at the top of the screen ?