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Unable to make or receive calls

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Runner
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Unable to make or receive calls

Is anyone else experiencing the inability to make or receive calls from their sky mobile? I haven’t been able to since yesterday afternoon. 

 

Thanks for for help in advance

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Oracle
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Post 5 of 6
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Re: Unable to make or receive calls

@TaniaT

 

Have you tried a reboot of your device, if so and this hasn't fixed it then have your mobile search for all available networks and then get it to try to connect to one that isn't Sky, when it then fails to do this do another search and then try to connect to the Sky network.

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Oracle
Oracle
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Re: Unable to make or receive calls


@jimmybrooker wrote:

Is anyone else experiencing the inability to make or receive calls from their sky mobile? I haven’t been able to since yesterday afternoon. 

 

Thanks for for help in advance


In case you missed all the news and announcement the O2 network crashed yesterday which Sky use to provide service.

Stuart R
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Oracle
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Re: Unable to make or receive calls

Try rebooting your phone @jimmybrooker as the issues from yesterday on the O2 network were fixed in the early hours of the morning so a reboot should be tried if you are still having issues.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
New Viewer
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Post 4 of 6
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Re: Unable to make or receive calls

I thought it had all been fixed. But still no mobile service at all

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Oracle
Posts: 70,023
Post 5 of 6
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Re: Unable to make or receive calls

@TaniaT

 

Have you tried a reboot of your device, if so and this hasn't fixed it then have your mobile search for all available networks and then get it to try to connect to one that isn't Sky, when it then fails to do this do another search and then try to connect to the Sky network.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 2
Post 6 of 6
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Re: Unable to make or receive calls

Hello Tania, thank you switching off and back on did the trick

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