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This discussion topic has been answered Discussion topic: Unable to make calls or send messages.. Sky mobile keeps asking for PUK number.. what’s going wrong

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Message posted on ‎22 Sep 2025 07:32 PM

Unable to make calls or send messages.. Sky mobile keeps asking for PUK number.. what’s going wrong

Have been with Sky mobile for a while.. suddenly unable to make calls or send/receive messages.. Sky keeps asking for asking for PUK number.. I don't understand

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Message posted on ‎22 Sep 2025 07:34 PM

Re: Unable to make calls or send messages.. Sky mobile keeps asking for PUK number.. what’s going wr

Posted by a Superuser, not a Sky employee. Find out more

@Hildy 

Try eight zeros.

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This message was authored by: caesarome Answer

Message posted on ‎22 Sep 2025 07:34 PM

Re: Unable to make calls or send messages.. Sky mobile keeps asking for PUK number.. what’s going wr

Posted by a Superuser, not a Sky employee. Find out more

@Hildy 

Try eight zeros.

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Message posted on ‎22 Sep 2025 07:40 PM

Re: Unable to make calls or send messages.. Sky mobile keeps asking for PUK number.. what’s going wr

Thank you.. now it states SIM locked? I am elderly and technology left me behind years ago.. what do I do now.. ask for a new SIM?? Thank you for you help.. much appreciated 👍🤩

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Message posted on ‎22 Sep 2025 07:50 PM

Re: Unable to make calls or send messages.. Sky mobile keeps asking for PUK number.. what’s going wr

Posted by a Superuser, not a Sky employee. Find out more

If eight zeros (00000000) didn't work and the default sim pin of 4 zeros (0000) doesn't work either then you will need to contact Sky to ask them to send you a replacement sim.

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