Unable to link sky mobile to sky id

[Karen56]

Hi, can someone help me with this please. I gave the SIM card to my mum and it's supposed to be free for 6 months but I've received a charge. I urgently need to access the account to see what is causing the charge and put a cap on but every attempt I've made to link has failed. I did manage to get through to Sky over a week ago but the agent didn't know how to fix the issue,

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.