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Discussion topic: Unable to link existing Sky mobiles to mySky app

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Avatar for Vallais
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This message was authored by: Vallais

Message posted on ‎09 Jul 2024 06:46 PM

Unable to link existing Sky mobiles to mySky app

Unable to link existing Sky mobiles to mySky app Which means I cnt view bills or benefit from the piggybank data rollover

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Jul 2024 07:17 PM

Re: Unable to link existing Sky mobiles to mySky app

Posted by a Superuser, not a Sky employee. Find out more

What is happenung when you try to link your mobile account to your Sky ID as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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This message was authored by: ClaireMG

Message posted on ‎22 Jan 2025 01:40 PM

Re: Unable to link existing Sky mobiles to mySky app

I have the same problem. No one can help but if I go into sky.com i can see what I need. I have sky glass

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Message posted on ‎22 Jan 2025 03:17 PM

Re: Unable to link existing Sky mobiles to mySky app

I have never been able to link my two numbers, spent MANY hours on the phone to Sky cust service and engineers over the 3+yrs. Can't view the Piggybank so sometimes get charged extra for database use. Really bad customer service, and I am a VIP customer apparently 😞

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