Unable to link Sky iD to mobile account

[Justanotherdude]

Error "The details entered do not match those we have on record. Please provide us with the details used at time of purchase."

Only just created an account and verified today so definitely no pre-existing links anywhere.

Details being entered are correct, so not sure what's going on.

[caesarome]

@Justanotherdude 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Justanotherdude]

Sorted via chat, thanks for escalating and thanks for the help!

[AnoodHussain]

I am facing the same issue 

[AnoodHussain]

@Justanotherdude Could you please tell me the solution?

[caesarome]

@AnoodHussain 

We can ask Sky's messaging team to contact you via here about this if you want as they might be able to help you with this so let us know if you would like to be contacted by them via here.