29 Aug 2022 02:43 PM
Hi,
I'm having issues linking my Sky iD to sky mobile.
Ive tried linking it to an existing iD and I've created a new Sky iD with a different emai address as suggested in another discussion. Neither work.
I input the 3 fields surname, post code (I've tried with and without the space) and the 6 digits of the account. Every time it just comes up...
'We're sorry, there's been a problem.'
31 Aug 2022 09:39 AM
Posted by a Sky employeeUpdate - This has now been resolved on a private chat
29 Aug 2022 04:17 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
30 Aug 2022 10:09 AM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
31 Aug 2022 09:39 AM
Posted by a Sky employeeUpdate - This has now been resolved on a private chat
03 Sep 2022 02:55 PM
Hello, I'm also having the exact same issue. Please could someone help? Thanks
25 Sep 2023 03:01 PM
I'm having the same problem. Has anyone got a solution?
25 Sep 2023 04:39 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
25 Sep 2023 05:23 PM
Thankyou, hopefully I'll get it sorted soon.
25 Sep 2023 05:30 PM
Posted by a Superuser, not a Sky employee. Find out moreIf they don't send you the chat bubble by 7pm this evening then it will be tomorrow morning.
26 Sep 2023 10:12 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to AbbyT91.
28 Sep 2023 12:47 PM
Posted by a Sky employeeUpdate - Spoken to @AbbyT91 they were not using the correct ID, now able to log in and see account 🙂
22 Oct 2023 03:13 PM
Having the exact same problem. Can a super user escalate this for me please?
Kind regards,
Steve
22 Oct 2023 04:03 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
22 Oct 2023 04:24 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to StevieHay.
12 Jan 2024 01:20 PM
Having the exact same problem. Can a super user escalate this for me please?
Thanks
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