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Discussion topic: Unable to connect to the WiFi with a new iPhone 16 max using original sky sim card

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This message was authored by: Hannah204

Unable to connect to the WiFi with a new iPhone 16 max using original sky sim card

Hi, I have just received my new iPhone 16 max from sky, put my old SIM card in , then set the phone up, but it will not connect to the home wifi. Any help would be greatly appreciated.

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This message was authored by: caesarome

Re: Unable to connect to the WiFi with a new iPhone 16 max using original sky sim card

Posted by a Superuser, not a Sky employee. Find out more

@Hannah204 

If you go to Settings > Wifi - does it see your wifi network and if so what happens when it attempts to connect to it ?

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This message was authored by: Hannah204

Re: Unable to connect to the WiFi with a new iPhone 16 max using original sky sim card

It shows up as being connected to my sky wifi , as it normally would but when I try and google anything it says it is not connected . I've tried a few things as suggested elsewhere like deleting vpn, disconnecting and reinstalling the WiFi settings but with no luck.

This message was authored by: 63johnw

Re: Unable to connect to the WiFi with a new iPhone 16 max using original sky sim card

Posted by a Superuser, not a Sky employee. Find out more

Try rebooting your router @Hannah204   

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This message was authored by: caesarome

Re: Unable to connect to the WiFi with a new iPhone 16 max using original sky sim card

Posted by a Superuser, not a Sky employee. Find out more

@Hannah204 

Are you using private relay on it, if so try turning this off.

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