Unable to activate SIM

[Mercsman77]

I have a SIM card that came with my iPhone 14.
It was a £0 SIM card with 100mb per month.

I have inserted this SIM and gone to activate via Sky.com/SIM but it just keeps reverting back to Sim sales page.

Other than my device I am not a Sky customer so I am unable to dial 150

Any help would be appreciated.

[caesarome]

Did you order this sim and the 100mb package as most phones from Sky come with a sim by default so if you didn't then I'm not sure it can be activated.

[Mercsman77]

I have looked back at the invoice and it was part of a package for £5 and then a discount of £5 making it a £0 per month SIM

[caesarome]

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Mercsman77]

Yes my Sky ID is linked to my Sky Moblie account

[caesarome]

@Mercsman77 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Mercsman77 an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.