Unable to access phone texts or data in Tenerife

[TenerifeM]

Just getting a message saying "No network available"

[Lisa-P1987]

Hi there @TenerifeM , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Martin79uk]

hiya. 

I'm having exactly the same problem. 

EVERYDAY I loose my network connection. I've been here for 2 weeks and it's been a daily occurrence. Some days its been out for 12+ hours. 

[Martin79uk]

And to add, my phone keeps picking up Madrid as the local time so I'm always showing as an hour ahead 🤦‍♂️

Assuming it's related. 

Not really sure I've had my '£2 a day' value for money!!!

[63johnw]

Hi @Martin79uk  this sounds like it's a problem with the local network over which sky have no control. Have you tried searching for and connecting to a different local network ?

[Mtho69]

Hi, is there a fix for this please? We are in Tenerife and have experienced the same problem since we arrived on Monday.