Discussion topic: Unable to access my account

This message was authored by: Helen471 · ‎04 Jan 2024

I cant access my account i need to pay bill, i tried linking my account but it says it doesn't match information provided, it hasn't changed?

This message was authored by: 63johnw · ‎04 Jan 2024

Hi @Helen471 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Greenfingers001 · ‎05 Jan 2024

Thanks for escalating this. We’ve sent @Helen471 an invite to chat.

This message was authored by: Lisa-P1987 · ‎07 Jan 2024

We are still looking to help you @Helen471 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Unable to access my account

Unable to access my account

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