Unable to access my Sky Mobile bill

[Adrian39]

Hi,

I switched from another provider to Sky a few weeks ago. First, I could not activate my two sims and after countles hours chatting with Sky experts on Watsapp had no result and I called a 081 number which I can't post, and finally somebody was able to help.

Now I can't see my bill. It is issued, it is due but I can't see it.

I can see my broadband and TV bill but when I try to access Sky Mobile bill I get an error " This page is restricted." https://www.sky.com/bill/unauthorised

Nobody seems to know why. Can I get some help please?

Thanks.

[caesarome]

@Adrian39 

Have you linked your Sky ID and mobile account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account