Discussion topic: Unable to access mobile phone upgrade options via MySky app or browser.
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Message posted on 31 Jan 2025 07:35 PM
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Unable to access mobile phone upgrade options via MySky app or browser.
I have not been able to access the upgrade options available to me for my Sky mobile account for the last three weeks, either via the MySky app, or via a web browser. What I get instead is a screen that says "unfortunately we can't process your request online right now. Please try again later or alternatively view the status of your account".
I've deleted and reinstalled the MySky app so many times on both my iPad and my iPhone that I've lost count. That makes no difference whatsoever, I still get the same error message every single time, which gets a bit old after three weeks of seeing it. I've emailed sky on four separate occasions about this, but beyond an automated reply to my complaint, I've heard nothing whatsoever from them.
if this continues beyond the weekend, I'll take the easy way out and go with a different service provider, maybe one that actually cares about its customers. Believe in Better.
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All Replies
Message posted on 31 Jan 2025 07:56 PM
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Re: Unable to access mobile phone upgrade options via MySky app or browser.
Hi @BillyFishfinger sky don't generally use email as a method of communication with customers. If it's not letting you do it online then call sky on 150 so they can look at your account and help with the order.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 31 Jan 2025 08:07 PM
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Re: Unable to access mobile phone upgrade options via MySky app or browser.
@63johnw Ok, so I'm confused. Why is there an option to email on the Sky Complaints page?
The automated reply I got was:
"Thank you for contacting Sky Help Centre.
We have received your message and aim to provide you with a personal reply as soon as possible. We value your custom and appreciate your patience whilst we look into your enquiry."
I've got four of those, the oldest dates back to three weeks ago. I didn't get any follow-up at any time to say " you need to call us".
Message posted on 31 Jan 2025 08:09 PM
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Re: Unable to access mobile phone upgrade options via MySky app or browser.
They should contact you if you have made an official complaint @BillyFishfinger but they don't generally use email as a communication method with customers. You can wait for them to get back to you if you want but the quickest way to get help is to call sky on 150.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 31 Jan 2025 08:35 PM
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Re: Unable to access mobile phone upgrade options via MySky app or browser.
@63johnw I agree entirely - they should have replied by now, otherwise the contents of that email are misleading at best, and a flat out lie at worst. I'll try 150 tomorrow, but, given the level of customer service I've received from Sky in the last two months, I'm not holding out any hope of a solution being found. Thanks for the help, though.
Message posted on 10 Jun 2025 05:08 PM
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Re: Unable to access mobile phone upgrade options via MySky app or browser.
Message posted on 10 Jun 2025 05:12 PM
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Re: Unable to access mobile phone upgrade options via MySky app or browser.
As you have discovered you will not be able to get past this message unless you call in.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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