Two hours on the phone this morning wasted

[BarryK]

My Sky mobile is no longer linked to my Sky ID for some reason, I just spent two hours on the phone this morning trying to get them to link it up , still no luck and last person from the technicial team hung up on me , I have cancelled any more payments being made and I won't be making another payment until it's linked up again

[PandJ2020]

---

@BarryK wrote:

I have cancelled any more payments being made and I won't be making another payment until it's linked up again

---

Yup, that'll show 'em.

It won't get the result you want.  Your services will be restricted and will eventually be sent to debt collection.

If you have a device plan then the whole balance will become immediately payable and your credit file will be marked accordingly.

[BarryK]

Yeah don't know what else to try atm , I can't link because it won't accept Eircode as not in postcode format , I have sim only plan and have no problem back paying whenever they fix it 

[PandJ2020]

---

@BarryK wrote:

...have no problem back paying whenever they fix it 

---

If your services are restricted you won't be able to talk to them.  Indeed, your contract could well be cancelled.

I'd personally persevere with them.  You can't hold them to ransom.

[BarryK]

They can cancel , would suit me best and I'll make a new sky mobile with a new Sky ID

[caesarome]

@BarryK 

Not s good idea to cancel your payment as this will lead to further issues.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Daniel0210]

@BarryK 

They would require the remaining balance for a device in one full payment and it would likely affect your future credit rating.

[Lisa-P1987]

Thanks for escalating this. We’ve sent BarryK an invite to chat.

[BarryK]

thanks, im just on sim only , no device 

[BarryK]

As title states absoulute waste of time spending an entire day talking with "Experts" who failed to get me online access to my bills and mysky with my mobile account....... Such a basic task youd imagine, twice i got through to the "Technical" support team and conveniently when both of them realised  they couldn't solve it the phone just happened to hang up....... absoutely furious, have told everyone that i was talking too that my payments have been suspended until I either get online, or at this stage I'd be happier to get cut off (sim only plan, no device)  and sign up with a mobile company who knows what they are doing.  Dont bother trying to start an online chat on here , not going to waste anymore time trying to fix it from my side.

[GD1]

---

@BarryK wrote:

They can cancel , would suit me best and I'll make a new sky mobile with a new Sky ID

---

But your none payment on your old account will stop you from ordering any new mobile/sim services from Sky. And as advised you can't hold Sky to ransom by witholding payment.

If you're not going to engae with Sky when the community has taken the trouble to help (thats thanks for you) then good luck when the DCA come asking for any overdue payments.  

[Daniel0210]

@BarryK 

Your duplicate thread has been removed as this thread gives a history of your issue. 

[BarryK]

It's a very simple request that I get online access to bills and my account, honestly don't know how it's that difficult for them, completely incompetent staff

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@BarryK 

You have been sent a private message from Sky who are trying to help you with this so you need to respond to it via the chat bubble you should see at the bottom of this page,