Two Sky IDs - One for TV/Broadband, another for Sky Mobile - How to move the Mobile account?

[Stejdm]

New TV/Broadband Customer,

I had a new SkyID created by Sky Sales Team as my month old SkyID with Sky Mobile would not allow the Sales Rep to create an order for TV/Broadband.

So I now have a new Sky ID with TV/Broadband and another with Sky Mobile. How does one merge them together? 

[caesarome]

I'm not sure they can be merged but you might be able to link your mobile account to the same ID that you have your other services on as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

When doing this if you see any error message then you will have to call Sky to speak to their ID team to see if they can help.