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Discussion topic: Turned phone on on landing in Brazil. Reached spend cap on data roaming before we got off plane

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This message was authored by tallperson This message was authored by: tallperson

Turned phone on on landing in Brazil. Reached spend cap on data roaming before we got off plane

Hi before leaving for Brazil I looked up how much it would cost to use roaming there. It said £2 per day which is what it cost in America. So I was shocked when we landed and turned on the phone and reached the spend cap before we reached the airport!! How is this even possible????

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Turned phone on on landing in Brazil. Reached spend cap on data roaming before we got off plane

Posted by a Superuser, not a Sky employee. Find out more

Hi @tallperson  thsts because Brazil isn't covered by the roaming passport plus and uses rest of the world charges not the £2 per 24 hours. You have assumed USA is the same as Brazil, unfortunately it's not and you have been charged correctly. 

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges





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