Discussion topic: Transferring number to new sim

This message was authored by: Molly211 · ‎16 Apr 2024

I have upgraded my sky sim to more GB you have sent me a new sim I have activated it but I want to keep my old number I have tried a few times just keeps saying failed what can I do?

This message was authored by: GD1 · ‎16 Apr 2024

@Molly211 You can't tranfer a number from one sky sim to another, it seems like you actually ordered a new data plan/sim and not upgraded the existing one.

You'll need to call Sky to cancel the new sim and ask if they will transfer the data plan to your old sim.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Transferring number to new sim

Transferring number to new sim

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