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Discussion topic: Transferring number from o2 to sky

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This message was authored by: Shannonmcgregor

Transferring number from o2 to sky

I am having difficulty with keeping my o2 number and transferring it to my sky mobile. I have entered the pac code etc and sky said my number has transferred over which it hasn't and is showing my sky number when texting people and noone can text or face time me. 

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This message was authored by: caesarome

Re: Transferring number from o2 to sky

Posted by a Superuser, not a Sky employee. Find out more

@Shannonmcgregor 

If this is an iphone refresh the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

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This message was authored by: PandJ2020

Re: Transferring number from o2 to sky

Posted by a Superuser, not a Sky employee. Find out more

The number has probably transferred fine at the network level.  It's the settings on your phone that need updating.

 

Check the numbers listed in Message and FaceTime settings (under Apps) - it may take a few attempts to change.

I am just another Sky customer and my views are my own even if you don't like the answers
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