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Discussion topic: Transferring contacts and photos from a broken phone

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This message was authored by Lindsey106 This message was authored by: Lindsey106

Transferring contacts and photos from a broken phone

My iPhone 15 had boiling water spilt on it and it was fine for a week and then went to temperature too hot and it stayed that way apart from every now and again it flickers back on for a couple of minutes. I bought a new iPhone 15 but can't transfer contacts or photos and my new phone is not picking up I messages ? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Transferring contacts and photos from a broken phone

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure what you are asking but this explains the repair process via Sky:

 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

 

If you do go for a repair then it will cost you so perhaps get a quote from both Apple or Sky to see who is the cheapest.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Transferring contacts and photos from a broken phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lindsey106  have you logged into your iCloud account on the new phone then hopefully you have a backup saved that you should be able to restore to the new phone. 

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