Discussion topic: Transferring a sky number to another sky account

This message was authored by: Jam007 · ‎08 Feb 2025

Hi,

I have read similar threads, but I was one with cancellation team who were helping me to sort my mums broadband out.

As part of the call he asked if my mum wanted sky mobile and I explained that she was already on my sky account.

The agent then suggested that she can take a new SIM on her account and transfer her existing sky mobile number from my account to hers and keep the existing number.

Has anyone managed to successfully do this?

Many thanks

This message was authored by: SKY1992bf · ‎08 Feb 2025

@Jam007 The only way this can be done is to port your moms number out of the sky network to another payg provider then back again onto the sim on your moms account

there is no other way round so what she was told wasn't fully correct

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This message was authored by: caesarome · ‎08 Feb 2025

@Jam007

They have been a bit naughty telling her that she can transfer her Sky sim from one Sky account to a different one as it is not possible to do this directly. The workaround would be to transfer it to a PAYG network then back to her "new account".

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This message was authored by: Jam007 · ‎08 Feb 2025

Thanks to all I will raise a complaint with sky.

Many thanks

Discussion topic: Transferring a sky number to another sky account

Transferring a sky number to another sky account

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