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Discussion topic: Transferred number isn’t working

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This message was authored by Kirstycp This message was authored by: Kirstycp

Transferred number isn’t working

Hi transferred over to sky, my transferred number isn't working properly as it comes up with the new number when I text people. Also the internet doesn't work when I'm out the house even though I have data.  This is also my work number so I need it sorted asap! I moved over from Vodafone after years and years and never had a problem and now I've moved to sky nothing is working and I'm struggling to get in contact with someone! 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Transferred number isn’t working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kirstycp  if this is an iPhone got to settings, phone, my number and check the correct number is stored there, if not then update it then exit and restart your phone. It can take a lot of attempts to save. For you data have you checked you have the correct APN settings saved ? 

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